Akixi business call reporting

The power (and the insight) is in your hands with Akixi – an industry leading, cloud-based call and contact analytics solution. Akixi offers unprecedented insight into the performance of your call services and delivers the understanding you need to deliver a game-changing, ultra-responsive customer experience.

 

Call analytics software

The intuitive, analytics software delivered by Akixi provides you with the ability to keep a firm eye on your call traffic, review your contact processes and assess the responsiveness of your call handling team. Akixi’s extensive portfolio of real-time wallboards, reports and call management features mean you can customise its services to your exact needs. You can monitor your inbound and outbound communications from beginning to end and optimise resource levels to ensure your team are available to deliver outstanding service. At all times. In a nutshell, Akixi will provide you with the insight to transform your customer experience.

Features of Akixi call reporting

Call reporting software for business


Delivering a positive customer experience is key to success. Akixi software provides unprecedented insight into your call traffic and contact processes, which in turn gives you the power to optimise resources and operations to ensure ultra-responsive customer service.

VoIP call analytics

Akixi is a cloud-based service which can be integrated with your VoIP phone system to deliver real-time call analytics and comes with clear advantages. Firstly, it’s highly scalable – suitable for businesses of any size from as few as two users to 10,000, across multiple sites. It’s also quick and easy to set up, with no additional hardware, software or capital expenditure necessary.


Akixi wallboard

The Akixi wallboard software displays real-time call and contact data, providing visual insight to motivate your teams and optimise your resources. The metrics are fully customisable, so you can determine the most relevant data to your business and your performance KPIs. Furthermore, you can view your Akixi wallboard through your dedicated client portal or on the mobile app. Giving you the flexibility to effectively manage your operations from anywhere in the world and from any device.


Benefits of Akixi call reporting

  • Real time data

    Akixi delivers real time data to allow you and your team to view call traffic, contact analytics and agent activity. Respond immediately to real-time data and flex your business resources accordingly. Retrieve missed calls and potential lost revenue, boost productivity and improve overall the performance of your business. All without missing a beat.

  • Simple interface

    Call reporting gives you the power to understand your business like never before. The easy-to-use cloud-based interface delivers call analytics data and information on the performance of your business. And because it’s cloud-based, you can access the call reporting interface from wherever you are.

  • Customer experience

    Akixi call reporting provides you with the insight to make effective operational decisions, maximise efficiency, optimise resources, drive real change in your business and in turn - improve customer service.