VoIP phone system


Looking for the best phone system for your business? You’ve come to the right place. Cloud based or on your premises, we have innovative, scalable and cost-effective phone systems to suit every business. And as one of the UK’s leading independent providers of telecommunication solutions, we’ll deliver the perfect phone system for your business to help it thrive and grow.

 

What is a VoIP phone system and how does it work?

A business phone system provides companies of every type, shape and size with an efficient way to manage inbound and outbound calls. Effective communication is key, and the right telecoms system will not only connect you with your customers quickly and easily, whilst enabling your team to deliver seamless service, but will also stick to your budget and be jam-packed with the features and functions your business needs. Focus Group offer a comprehensive range of business telephone systems and our experienced team will take the time to get to know your business and install a revolutionary solution which flexes and grows with your evolving business and transforms the way you communicate. If it’s an office phone system you’re looking for, step this way and we’ll talk you through all the options available and provide the fast facts you need to make the right choice for your business.


What is a VoIP phone system and how does it work?

 

A VoIP phone system grows with your business

A VoIP phone system is future proof. You can quickly and easily add new users and features, so - as your business grows - your phone system will grow with you. A VoIP hosted phone system provides a flexible solution that can be scaled up and down to work dynamically with your business


Quick and easy setup

Think an industry-leading, all-round internet telephony platform will involve a costly investment in equipment and complex installation process? Think again! Our team of VoIP phone experts will get you up and running in no time with the best VoIP phone system to suite your businesses size and requirements. They’ll help you set up the system and show you how to configure it for your business and how manage it through the intuitive online portal.



VoIP call recording

The call reporting features of a VoIP phone system are ideal for any business looking to capture inbound and outbound conversations, in order to improve customer experience, ensure service compliance or for audit purposes. Stored in a secure cloud environment, you can quickly and easily access the recordings you need.

VoIP phone Call analytics



The power – and the insight – is in your hands with a VoIP phone system. The intuitive, easy-to-use web based interface means the all-important call analytics are at your fingertips and you are in complete control of call handling, call management and reporting.



VoIP for business enhancements


The Horizon phone system is the leading VoIP phone system in the UK. It is a complete communications solution for your business with an extensive range of fixed and mobile telephony capabilities, a wealth of features and enhancements to help you optimise the way you work and an easy-to-use web based management portal. Call, connect, collaborate and take your business communications to the next level.


Why would someone use a VoIP phone system?

  • Service with a smile

    IP phone technology guarantees reliable call quality, as well as enabling your employees to manage their calls anytime, anywhere and from any device – meaning your customers can reach you quickly and easily, and you’ll never miss a call again. Plus, the call management features mean you can identify exactly where processes and procedures can be improved, and keep your customers informed with call waiting times, comfort messages and call redirects.

  • Cost-effective

    A VoIP phone system is scalable so you only pay for what you need, meaning you can keep on top of the costs. And since it’s hosted in the cloud, there’s no hefty upfront spend on installation or on-going maintenance costs and upgrades. You can also access low-cost and free IP calls.

  • Future-proof

    Openreach are busy replacing the copper-based Public Switched Telephone Network (PSTN) with fibre optic connections across the UK, so all traditional telephone lines will soon be a thing of the past. A VoIP business phone system such as Horizon or Microsoft Teams means you’re ready for an all-digital future.